Picture Perfect Picnic
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Picture Perfect Picnic

Signed in as:

filler@godaddy.com

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  • Packages
  • Add-ons
  • FAQ
  • Mentor & Consulting
  • Contact Us

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Frequently Asked Questions & Terms

Locations

What area do you service?

We are located in McKinney, Texas, but we service all of DFW area. Travel fees may apply. 

What park do you prefer?

We will accommodate any park of your choice. Set up locations must be within short walking distance from the parking lot to help with unloading. If you are unsure, we can help you! 

Do you only cater to outdoor picnics?

We will gladly set up indoors or in your home backyard. Whatever you like! Our favorite place to set up is  in a backyard or Air B n B. This gives us the flexibility to move it indoors in case it rains. 

What if it rains? or I have to cancel?

We will happily reschedule your event based on our open availability. You will have 60 days to reschedule. We DO NOT offer refunds. 


Booking/ Deposits

How do I book?

Click on Book Now or Contact us to request a quote. We will respond in 24- 48 hrs. Please keep in mind we are closed on Monday & Tuesday. Once your quote is received, we will send an invoice for your deposit. Once your deposit is paid your date is secured.  

Do you accept last minute requests?

We need 48 hours to plan a luxury event, in some cases we can accommodate a 24 hour turn around. Please note that last minute request will limit some customization options. We will do our best to accommodate you. There is an additional $50 fee for quick turn set ups. 

How much are your picnics?

Our picnics start at $250 plus tax and travel fees. We can give you an exact quote once you complete a booking form. Just click on contact us or book now. 

How much are your deposits?

Deposits are 50% of the total picnic quote made payable via Zelle. Deposits are non-refundable and are required to secure your date. 

When is the final payment due?

Final payments are due 24 hours before your scheduled event. We can’t set up until we receive final payment.

What if I need longer than 2 hours for my party?

We charge $40 for 30 min,  $60 for 1 hour . There is an additional $100 fee for late night clean ups in the dark so please be mindful when choosing your hours.  You can request to keep the set overnight, special authorization is required. 


Add-ons/ Custom designs

Do you provide alcohol?

Please abide by the park rules. Most parks do not allow alcohol.  We are not responsible for our clients that break the rules or become too intoxicated. We will provide wine or champagne at locations that do not forbid it's usage. We will not provide wine at children’s parties. 

Do you provide food?

Yes! For an additional charge we provide store bought items for you convenience. We do partner with a Chef that can customize a private dinner for you. We also partner with with a chef that offers delicious grazing boxes and cones!  

Special design options/ requests

Sometimes we will add special elements to our clients designs or.) cake, custom cookies, or wicker chair. This is up to the discretion of the designer, but not mandatory to provide. If you want to ensure you have a certain element at your party, it’s best to add it on in advance.


There is a fee for custom orders that we do not have in stock, please keep this in mind when requesting colors & themes. 

I want to be involved in the design process and pick out everything.

Our designers are creative and like to work independent in the design process. Please trust us with your day. You can always send a photo or share themes, however we do not send pictures of our designs or items ahead of time. 

Vendor decor items

Sometimes we will partner with another party rental company or decor store to ensure we have enough items for your event. If damages occur to our rental partners property, you will be held responsible. We will let you know in advance when we are using decor from another vendor. This is usually for non-picnic parties. 


Changes to original request

Guest Counts

We charge by the person, final guest counts are due 10 days before your event. After 10 days you can not reduce your guest count. If you need to add additional guest, we will try our best to accommodate, but keep in mind that we customize and design around the amount of people that are attending.

Color Changes

You can not change the colors or decor of your party after they are selected and the deposit is paid. If there is a need to change, you will be charged a change order fee. Unfortunately we may not be able to accommodate all request. Please let us know asap. Our sets are usually styled and designed 10 days before your event. 


Cleaning & Damaged items

Is there a cleaning fee?

General cleaning is included in your quote as we deep clean  each item after use. We provide trash bags for each guest to clean up their waste. We also provide bleach wipes to wipe down excess sauce of food on plates. 


We will charge an extra $100 fee for extra cleanup for parties that leave food on plates & trash on our tables. $100 is due before guest leaves location. 

What if I break a glass?

Accidents happen so we understand when items break.  1 broken plate or glass is on us! However if multiple items are broken , damaged, or stained, we ask that the client do the right thing and pay for the damaged item. Please return all items in the condition we provided the service in. Take care of our items as we take care you on your special day! 

How can I help keep your items tidy for the next guest?

Please remove shoes when stepping on rugs or pillows. Please be mindful of food that has red sauce as it stains our items. Please try to keep the set in the same condition it was delivered in. Our items are luxury and are expensive to replace. 


Set up

How long does it take to set up?

We request an  2 hour window for any set up, and it may take longer with balloons. Keep in mind when we are outside we are battling wind, bugs, the sun, and possible last minute location changes. We are not liable for start time delays due to unexpected weather conditions, accidents out of our control, or park restrictions.  We can arrive any time within the 2 hour window to start set up. 

Can you ensure there is shade at the location spot?

We will do our best to find a shaded area that is near a parking area for easy access.  Keep in mind the sun moves and shade will shift and change. We can not guarantee that your picnic will be free of the Texas heat.  Keep this in mind when selecting a park and picnic times. Early mornings and evenings are best to avoid the Texas heat. 

Can you set up in our home?

Yes! When we set up at you house or Air B n B , please make sure all furniture is moved out of the way. We will need a clean and clear space to set up .  We are not liable for damaged furniture, owner will move and assume all risks. If you are unsure if a set up will work please take pictures and send us measurements. 

How do you handle inclement weather?

We  DO NOT  offer refunds for things that are out of our control IE.)  park closures, special events, wind, rain, and heat. It's best to have a back up location which is solely the responsibility of the client. The wind is a factor when we try to set up tents and flowers with vases. To insure those elements go up please pick a park that is not near the water or indoors.  The wind off the water can be brutal  on our design elements. 

What should I bring with me to the picnic?

The first thing you should bring is a SMILE! 


We provide a lot of items but feel free to bring the following to enhance your picnic: games, food, ice, socks (we ask you to remove shoes to insure the the rugs don't get dirty). 

i don't see an item that ordered?

We are very meticulous and try to remember everything our clients requested. However, in the event that we make a mistake and forget to bring an item, please text us immediately. Do not wait till your event is over and request a refund. We are always in the area and can quickly grab an item that may have been left in our truck etc.  We will add more time for free if we need to grab additional items to make your day extra special. 

Can you coordinate with the other vendors?

We understand how stressful event planning can be. We can help with that, please inquire about our event planning services. 


Balloons

We use quality balloons that can last 3-4 weeks once installed. Balloons installed outside are at the mercy of the wind and sun. We will do our best to secure them, but we can not refund for balloons that pop or fall because of the wind or heat.


Covid-19 Policy

We sanitize all items after each use. We professionally clean our linens. You have an option of paper products instead of glass, please let us know when booking if this is what you prefer. All employees are vaccinated and we sanitize our hands while setting up.

Add a footnote if this applies to your business

Picture Perfect Picnic

events@pictureperfectpicnicdfw.com

McKinney, TX

Copyright © 2021 Picture Perfect Picnic DFW-  All Rights Reserved.

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